Since digital products are instant downloads, refunds do not usually apply to the following goods: eBooks and audiobooks. However, If there is a problem with your purchase, please email me to discuss a refund or exchange: Info [at] JulieCarobini.com
For refund queries of paperbacks or other products, please email us within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we will either refund or resend your goods - your choice. We want you to be happy!