Since digital products are instant downloads, and due to widespread piracy concerns, there are NO refunds on ebooks or audiobooks. However, If there is a problem with your purchase, such as downloading issues, please email our ebook delivery service at email@example.com. They are very friendly and helpful and can get you reading quickly!
For refund queries of paperbacks or other products, please email us at firstname.lastname@example.org within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we will either refund or resend your goods - your choice. We want you to be happy!